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GENERAL CONDITIONS OF SALE

1. GENERAL CONDITIONS OF SALE
1.1 These Terms of Sale – applicable to web transactions managed through the website www.sintekassisi.it (hereinafter referred to as the “Site”) – govern the offer and sale of products promoted online by SINTEK Srl, with registered office in Petrignano di Assisi (PG), Via Eugubina n. 90 (CAP 06081), registered with the Chamber of Commerce of Perugia at n. R.E.A. 179285, Cod. Fisc. and P.I. 02101090542 (hereinafter also referred to as “Seller”).

1.2 The offer of the Products on the Site is addressed to natural persons (consumers), for whom the special provisions of Decr. Lgs apply. 206/2005 (Consumer Code), to professionals and legal persons, provided they do not trade the Products as part of the exercise of a commercial activity (hereinafter referred to as “Customers” or individually as “Customers”).

1.3 SINTEK does not sell Products to children under 18 (eighteen) years of age, who may purchase the Products only through a parent or legal guardian; the Customer assumes all responsibility for any untruthful information provided in this regard.

1.4 SINTEK invites the Customer to carefully read these General Conditions of Sale before making any purchase, to print them or to keep a copy of them. At the following page “GENERAL CONDITIONS OF SALE” it is, however, possible to consult at any time the General Conditions of Sale applicable of Sale applicable on the date of the Order and download them using the relevant browser command.

1.5 SINTEK reserves the right to modify or supplement these general conditions of sale at any time, also in consideration of any regulatory changes, without having to give prior notice. These changes will be binding on Customers only from the moment they are published on the page GENERAL CONDITIONS OF SALE, and will not have retroactive effect.

2. PRODUCTS AND AVAILABILITY
2.1 The essential characteristics of the materials, the shape, dimensions, capacity and other information relating to the Products, together with their price, are indicated on the Site, in the information sheets relating to each Product (“Product Data Sheets” or individually “Product Data Sheet”).

2.2 The graphic representation of the Products displayed on the Site is merely indicative and may differ from reality; the Customer must therefore rely on the description of the Product and the characteristics of the Product Sheet. In particular, all products, even if depicted in the image on the online catalogue with the cap, are always sold individually without the relevant closure, which can be purchased separately by the Customer, choosing it from those offered, according to your needs.

2.3 The Products displayed on the Site may be:
I. Available: Products physically in stock and therefore, as such, available to be ordered by the Customer.
II. Unavailable: Unavailable products which, as such, cannot be ordered by the Customer. In this case, the Customer may leave their e-mail address to be notified if the Product displayed returns to availability.

2.4 The Products placed in the shopping cart, remain stored for 30 minutes from their insertion. After this period, the cart will be emptied automatically. If during this period, the selected Product becomes unavailable, it will be automatically deleted from the cart.

3. PRICES
3.1 The sales prices of the Products published on the e-commerce section of the Site are expressed in Euro, and are inclusive of VAT and, where specified, of the CONAI environmental contribution. The price of the Products must be added any delivery costs, as indicated in the dedicated section of the Site and in the relevant shopping cart pages.

3.2 For customers resident in EEC countries who have an International VAT number, the sale price of the Products will be net of the Italian VAT rate in force on the date of the order.

4. PROCEDURE FOR PLACING THE ORDER AND CONCLUDING THE SALES CONTRACT
4.1 In order to send an Order, the Customer must proceed with registration and/or authentication to the Site.

4.2 To place an Order, the Customer must:
a) select a Product, thus opening the relevant Product Sheet where the characteristics of the article are illustrated and described, and click on “Add to Cart” to proceed to the next steps; by accessing the “My Cart” area, the Customer can, among other things:

• view the details of the Product and the price;
• verify and correct data;
• change the quantities of the Products or delete the Products added to the cart;
• add more Products by clicking on “Add more products” or returning in the home page and adding more Products to the cart;

b) view the estimated time and costs for each of the available delivery methods and select the delivery method chosen;

c) view the available payment methods and their details, select the chosen payment method;

d) accept the General Conditions of Sale and proceed with the order by clicking the button “Proceed with the order”;

e) at this point, the payment service provider’s web page will open where the Customer must proceed with the payment due in accordance with the instructions provided by the relevant service provider;

f) upon payment, the Customer will be redirected to the Site where he must click on the “Complete the order” button. 4.3 Before sending the Order, the Customer may at any time view the summary of the Products, with details of prices and any charges, of the delivery and payment methods selected, as well as verify and correct their data. 4.4 After sending an Order, the Customer will receive an e-mail confirming the correct receipt of the order, containing a summary of the information relating to the essential characteristics of the Product purchased, a detailed indication of the applicable price and taxes and any delivery costs. 4.5 The contract of sale shall be considered concluded and completed only when the Customer receives an email confirming the order sent. Orders will in any case be stored and made accessible to the Customer at any time within its personal registration page. 4.6 SINTEK will send the Customer a third e-mail confirming that the Product purchased has been shipped.

5. METHOD OF PAYMENT
5.1 The Customer may pay the price of the Products and any shipping costs through the payment methods indicated on the Site before sending the Order.

5.2 The Customer has the possibility to pay for the products purchased in the following ways:

– Credit or prepaid card: Visa, Mastercard, Maestro. The Customer at the time of payment is redirected to the website of the relevant service provider, which will process the credit card data and personal information as Data Controller. Sintek neither holds nor processes customer personal data relating to payments made.

– PayPal If the Customer decides to pay the order with PayPal, he will be redirected to the PayPal payment page where he can confirm the payment by entering the email address and password of his PayPal account. If the Customer does not yet have a PayPal account, he can still click on Pay by Credit/Debit Card and will still be redirected to a secure page where he can enter his credit/debit card details and complete the payment via the PayPal Servers.

5.3 The data for the issue of the invoice must be those entered by the Customer in the field of the billing address and no changes are allowed to the invoice after its issuance.

6. DELIVERY METHODS AND COSTS
6.1 Before sending an Order, the Customer may view the delivery method and any costs. We advise the Customer to always enter a telephone number valid at the time of order for any communications by the courier (The number will be communicated to the courier exclusively for communications related to the delivery). Shipping costs are always borne by the Customer and will be added to the total amount at the time of payment.

6.2 SINTEK will proceed with the delivery of the Products, only after payment has been made by the Customer.

6.3 In the relevant pages of the Site above and in the shopping cart pages are indicated the expected delivery times, which are however indicative and not binding. Deliveries will be made approximately within 30 (thirty) days from the date of dispatch of the Order and completion of the contract, except in the case of:
a) non-payment by the Customer;
b) request for delivery at a later date than that provided by the Customer.

6.4 The Customer will receive an e-mail confirming the shipment of the Product and then it will be possible for the Customer to follow the status of the shipment.

6.5 After receipt of the e-mail confirming the shipment of the Product, the cancellation or modification of the Order by the Customer may no longer be possible. In this case, the Customer may proceed with the return of the Products already shipped in accordance with the withdrawal procedure provided for in article 7 below.

6.6 At the time of delivery it is necessary the presence and the signing of the consignment note by the Customer or his delegate. The Customer (or his delegate), at the time of delivery of the Products by the courier, is required to verify:

• the number of packages delivered corresponds to that indicated on the transport document;
• that the packaging and its seals are intact, undamaged, not watered or altered in any way.

In the event of obvious breakage, damage or tampering of the packaging, the Customer must write on the consignment note, in a detailed manner, SPECIFIC RESERVATION OF THE GOODS DUE TO THE DAMAGED PACKAGES RECEIVED, and give immediate notice, by email, to the Seller.

6.7 For the protection of hidden damage caused by transport, however, it is always advisable to include on the consignment note the words “RETURNS THE GOODS SUBJECT TO CONTROL” even if the packaging is intact and without any alteration. Any hidden damages detected must be communicated to the Seller, in the manner and within the terms indicated in art. 8.

7. WITHDRAWAL RIGHT
7.1 The online sale is subject to the Consumer Code which provides for the possibility, by the consumer customer alone, (ie a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT reference) to withdraw from the Contract, without penalty and without specifying the reason. This right consists in the right on the part of the Customer to withdraw from the purchase contract, return the purchased goods and ask for a refund of the price paid.

7.2 In order to exercise this right of withdrawal, the Consumer must:
1) send within the period of 14 days. (fourteen days) calendar, starting from the day on which the acquired physical possession of the Products:

– a registered letter with acknowledgement of receipt addressed to: SINTEK S.r.l., Via Eugubina n. 90, Petrignano di Assisi (PG) Cap 06081

– an e-mail to info@89.40.175.93 indicating the willingness to withdraw from the contract of sale, the invoice number, code and quantity items, and any bank details to obtain a refund of the price.

2) wait for the confirmation by e-mail of the receipt of the notice of withdrawal by the Seller, with which will be sent the return document and the name of the Courier who will collect the goods, at the total care and expense of the Customer. The Customer undertakes to return the Product/s to SINTEK without delay and in any event no later than 14 days from the date of receipt of the confirmation e-mail confirming receipt of the notice of withdrawal;

3) returns the Products intact, unused, altered, stained, wet or damaged. The products must retain the disposable seal, if any, and the inside of the packaging, which is an integral part of the goods. The products must be returned in their original packaging complete with all its parts, the packaging must be intact, not damaged or wet or otherwise altered. Products must be returned in one shipment. The Seller reserves the right not to accept products of the same order, returned and shipped at different times. In any case, the costs of returning the Product, none excluded, will be borne by the Customer.

7.3 Upon receipt of the notice of withdrawal in good time and in compliance with the other conditions set out in the previous articles, SINTEK will refund the amounts paid for the purchase, excluding delivery costs, using the same means of payment used by the Customer for the purchase of the Products, unless otherwise expressly requested by the Customer.

7.4 The Customer has the right to receive the refund within 14 (fourteen) days of receipt by SINTEK of the notice of exercise of the withdrawal. SINTEK, in accordance with art. 56 of the Consumer Code, however, reserves the right to withhold the refund until it has received and verified the Products returned. If the returned item is damaged, or shows signs of wear and tear associated with handling not strictly necessary to establish immediately and directly, the nature, characteristics and operation, the Seller will deduct from the refund an amount corresponding to the decrease in its value. Therefore, in the event that the returned good is damaged (for example in the presence of scratches, or other deformations, etc.), or not complete with each element or its accessory (including labels, tags, etc.), not accompanied by instructions/notes/manuals attached, packaging and/or original (or, in any case, adequate) packaging, or the related certificates of guarantee (where present), the Customer will be liable for the capital loss of the value of the goods, with a right to reimbursement equal to the residual value of the asset. Refund of the sums shall be made by the Seller, solely and exclusively in favour of the person who made the payment.

7.5 If the terms and conditions for the exercise of the right of withdrawal are not respected, as specified in this article, the Customer may not exercise the right to reimbursement of the sums already paid; However, it is possible for the Customer to regain, at its exclusive expense, the Products in the state in which they were returned to the Seller. 7.6 The right of withdrawal is a right guaranteed only to natural persons (consumers) therefore, no withdrawal may be exercised by legal persons and natural persons acting for purposes related to their own entrepreneurial or professional activity and purchasing with VAT number.

8. CONSUMER GUARANTEE
8.1 The only Consumer Customer is the owner of the warranty rights provided by the Consumer Code. The Products have a warranty, for lack of conformity, for two years from their delivery. The Seller guarantees that the products offered for sale:

– are suitable for the use for which goods of the same type are habitually used;

– comply with the description offered on the Product Sheets and possess the qualities advertised and described on the labelling;

– comply with the declared characteristics and appropriate to the use for which the article is to be used.

Any defects or defects of the product delivered with respect to what has been agreed, must be reported by the customer, penalty of forfeiture, within 30 days from the discovery of the defect. The action is prescribed within six months of discovery. The period for reporting defects and/or defects of the goods that are apparent, starts from the day of delivery of the products. 8.2 The warranty is excluded in case of damage attributable to an abnormal use of the product by the buyer or by environmental conditions of location of the purchased goods such as, but not limited to, high humidity of the room, overheating of the room, exceptional temperatures and weather conditions, unusual or from improper uses made by the buyer as bad maintenance (cleaning with improper products or means) or for use not appropriate to the characteristics for which the object is to be used. 8.3 To exercise this right, the Customer must document the non-conformity of the products in the terms provided above, by:

– a registered letter with acknowledgement of receipt addressed to: SINTEK S.r.l., Via Eugubina n. 90, Petrignano di Assisi (PG) Cap 06081

– an e-mail to info@89.40.175.93

in which it must describe in detail the lack of conformity found through the attachment of digital photos or if necessary, at the request of the Seller, even provide for the shipment of the Products Purchased (or only one sample of defective Product.)

Upon receipt of such communication and/or documentation, the Seller shall, within 10 working days, inform the Customer whether or not the defects exceeded can be attributed to a conformity defect, authorizing or not the Customer to return the products and their subsequent replacement.

The replacement will be carried out as soon as possible. The transport costs for the replacement, both those for the return of the defective goods to the Seller and those for the replacement shipment to the Customer, are borne by the Seller. 8.4 In the event that the Seller considers that the product is neither defective, nor flawed, nor non-conforming but rather imputes the Customer’s objections to improper use of the Product, no replacement of the product will be carried out. 8.5 To Customers who do not fall into the category of Consumers, the Seller guarantees, pursuant to and for the purposes of art. 1490 of the Civil Code and ss. that the products offered for sale are immune from defects that may make them unsuitable for the use for which they are intended. The Customer forfeits the right to the guarantee if he does not report the defects to the Seller within 8 (eight) days after the delivery of the products, in the manner indicated in paragraph 8.3 above.

9 – RIGHT OF REPLACEMENT FOR DAMAGE CAUSED BY TRANSPORT
9.1 In the event that the Products reach the Customer damaged as a result of transport, it is necessary that the Customer within 05 (five) days of receipt of the goods shall send an email addressed to: info@89.40.175.93, indicating the number of the transport document or invoice, code and quantity of the defective items with the details of the defect found. The Seller may request the Customer to send, by e-mail, any digital photos that show the damage claimed. Once the damage is attributable to the transport, the Seller will communicate to the Customer, by e-mail, the acceptance of the replacement with the collection details for the Courier and will then and without delay, deliver the replaced products. 9.2 Failure to comply with the times and procedures referred to in point 9.1 above will allow the Seller to refuse the withdrawal and therefore the replacement of the damaged material.

9.3 All transport costs for the replacement of Products damaged as a result of transport are borne by the Seller. The goods will be replaced as soon as possible.

10. APPLICABLE LAW AND COMPETENT COURT
10.1 These General Terms and Conditions of Sale and, consequently, the online sales contracts concluded between SINTEK and the Customers, are governed by and interpreted in accordance with the laws of the Italian Republic. 10.2 Any dispute relating to the application, execution, interpretation and violation of these “online” purchasing rules is subject to Italian jurisdiction. 10.3 Any dispute arising from the interpretation, validity and/or execution of these General Conditions of Sale and the related contracts, shall be within the mandatory territorial jurisdiction of the court of the place of residence or domicile of the Customer, if the Customer is a consumer(ie a natural person who buys the products not for purposes related to his professional activity). In all other cases, or where the Customer is not a consumer, for each dispute will be the exclusive jurisdiction of the Court of Perugia.

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